1. Scope
This Policy applies to information collected through our websites, web application, and customer support channels. It does not apply to third‑party websites or services linked from the Services.
2. Information We Collect
- Account & Profile: Name, email, password, organization, role, preferences.
- Payment Information: Billing address and payment method details processed by our payment provider(s). We do not store full credit card numbers.
- Workflow Content: Workflows, tasks, attachments, comments, integrations, and other User Content you create or upload.
- Device & Usage: IP address, device type, browser, OS, pages visited, actions taken, referring/exit pages, timestamps, performance data.
- Cookies & Similar Technologies: Used for authentication, preferences, analytics, and feature functionality. Manage via your browser settings.
3. How We Use Information
We use information to:
- Provide, operate, and improve the Services;
- Authenticate users and secure accounts;
- Personalize features and content;
- Process payments and manage subscriptions;
- Communicate with you (e.g., transactional emails, service updates, marketing with consent where required);
- Monitor, prevent, and detect fraud, abuse, and security incidents;
- Comply with law and enforce our Terms.
4. Legal Bases (EEA/UK Users)
- Contract performance;
- Legitimate interests (improving services, ensuring security);
- Consent (e.g., certain marketing);
- Legal obligations.
5. Sharing of Information
We may share information with:
- Service Providers/Vendors: hosting, analytics, customer support, email, payment processing;
- Integrations: third‑party tools you connect to EzraTree (requires your direction/consent);
- Professional Advisors: auditors, lawyers;
- Legal/Compliance: law enforcement or regulators when required by law or to protect rights;
- Business Transfers: mergers, acquisitions, financing, or sale of assets (with appropriate safeguards).
We do not sell personal information as defined under applicable laws.
6. Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion (see “Your Rights”).
7. Security
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure. Please use strong passwords and protect your account.
8. Your Choices & Rights
- Access, Correction, Deletion: Manage via your account or contact mailto:legal@ezratree.comlegal@ezratree.com.
- Marketing Opt‑Out: Unsubscribe using links in emails.
- State Privacy Rights (U.S.): Depending on your state (e.g., CA, CO, CT, VA, UT, OR), you may have rights to access, delete, correct, or limit certain processing, and to opt out of targeted advertising or sales. Contact mailto:legal@ezratree.comlegal@ezratree.com. We will verify and respond within applicable timeframes.
- Authorized Agents (CA): California residents may designate an authorized agent to make requests on their behalf, subject to verification.
Note: We may request additional information to verify your identity before fulfilling privacy requests.
9. Children’s Privacy
EzraTree is not directed to children. You must be at least 16 to use the Services. If we learn we collected personal information from someone under 16, we will delete it.
10. International Transfers
We are based in the United States and may process data in the U.S. and other countries. Where required, we use appropriate safeguards (e.g., standard contractual clauses) for cross‑border transfers.
11. Do Not Track & Analytics
Our Services may not respond to Do Not Track signals. We use analytics to understand usage and improve functionality.
12. Changes to This Policy
We may update this Policy. We will post the new effective date and, for material changes, provide a notice (e.g., via the Service or email). Continued use after updates means you accept the changes.